Support for customers & services only
STN’s dedicated team is at your disposal ready to help and support your needs.
In case you require additional service or would like to change the existing service, please contact our Sales team.
Talk to NOC team for immediate support
+386 1 527 24 55
Open a support ticket by sending an email
Upgrade your service by contacting our sales team
“We are here for you”
WHY A 24/7 SUPPORT CUSTOMER SERVICE?
The Teleport and Broadcasting services are delivered to the customer in real time on a continuous basis and the slightest problem with their quality will be immediately noticed by the customer.
That’s why STN is ensuring a 24/7/365 customer support team working to quickly resolve any eventual problem the customer might experiences with the received services. Fast and diverse support service is included as standard option in all services provided by STN.
What is the best way to contact support?
Most customers like to contact the support team over the phone line and get a personal real time assistance concerning their issue.
However, the inflexibilities of the phone communication in transferring information about a complex issue make an email support more suitable. In both cases our support team will respond immediately and at least give you progress updates if the nature of reported issue requires more time then usually expected.